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Revolutionizing Medical Communication in Canada

Transform Your Clinic’s Communication

At SupportLINK, we understand the critical role of efficient and secure communication in healthcare. That’s why we’ve developed MDocusend, a revolutionary software solution designed exclusively for medical clinics, offering seamless and secure electronic communication from one EMR system to another, regardless of the vendor.

Why Choose MDocusend?

Secure and Reliable

With MDocusend, say goodbye to lost or garbled transmissions. Our platform guarantees the integrity of every message, ensuring it arrives just as it was sent – clear, complete, and confidential.

Enhanced Privacy and Authenticity

We prioritize your patients’ privacy. End-to-end encryption and encryption in transit protect sensitive information, while authenticated user access prevents impersonation and unauthorized transmissions.

Streamlined Efficiency

Eliminate the need for fax lines, machines, modems, or internet fax services. MDocusend’s digital solution simplifies your communication process, saving time and resources.

Accurate Delivery Tracking

Our system provides detailed logs for guaranteed delivery and receipt, eliminating the guesswork and uncertainty associated with traditional fax and e-Fax systems.

Easy to Start, Easier to Use:

Getting started with MDocusend is straightforward. Simply [download the client here] and [register for an account here] to embark on a hassle-free, secure medical communication journey. Our software is designed for ease of use, ensuring a smooth transition and quick adoption.

MDocusend is available at no cost to BC medical clinics.
Simply download the client here and register for an account here.

Axe the Fax: A significant percentage of faxes between medical clinics are currently lost, impacting patient care and causing additional work for medical staff.
MDocusend is a software solution that provides:

  • Secure electronic communication EMR to EMR.
  • EMR vendor agnostic: transmit from one vendor’s EMR software to another vendor’s EMR software
  • Eliminate fax lines, fax machines, modems, or internet fax services.

MDocusend vs. Traditional Fax: A Clear Advantage

MDocuSend Fax machines, Internet fax, and e-Fax systems
Integrity Guaranteed as sent Prone to garbled transmissions
Completeness Fully complete transmissions Often incomplete or missing pages
Delivery Accurate and confirmed logs Unreliable logs with false positives/negatives
Receipt Logs show guaranteed receipt Only logs successful receipts
Privacy High-level encryption Vulnerable to interception
Authenticity Restricted to authenticated users Open to unauthorized use


Installing MDocusend

  1. Download the MDocusend PDF Driver.
  2. Run the Installer.
  3. Once the driver is installed, you will need to register for an account using the location code provided to you. If you do not have a location code, please contact us.
  4. Launch the MDocusend PDF Driver by opening a file and pressing Ctrl+P. Select the “MDocusend PDF” option from the list of printers and click Print.
  5. Follow the prompts to install the MDocusend application.
  6. When the MDocusend application opens, sign in using the email you used to register.
  7. Go to the “Settings” tab and click on “Edit” to set the download paths for incoming files.

Sending a document with MDocusend

Open the file you would like to send and press Ctrl+P (or click “Print”) and select the “MDocusend PDF” option. Alternatively, open the MDocusend application and drag the file into the box at the top.
Search the location you would like to send the document to using the doctor’s name.
Select the location from the search results and click “Add to destinations”.
Enter a “Subject”.
Click “Send”
Check the “Send Log” to verify the file(s) were sent. You will be able to see when the location receives the file(s) from the “Received Date”.

Receiving a document with MDocusend

If you have followed the steps above under “Installing MDocusend”, files sent to you will automatically be downloaded to the download paths specified in “Settings”.
If you do not have MDocusend, you can download files sent to your location from our online portal. Login using the location code in the correspondence sent to you via fax or email to download the documents.

FAQ and Troubleshooting

MDocusend is not starting

The following troubleshooting guide may require the assistance of your system administrator.

Manually Start MDocusend

Sometimes MDocusend needs to be started manually when initially installed. To do this, navigate to the install location which is usually C:\Program Files\MDocusend\Pdf Printer Driver\MDocusend.
Double click MDocusend.application.

Remove Mark-of-the-Web from MDocusend

If starting MDocusend manually did not work, there is a chance Windows has applied a Mark-of-the-web (MOTW) to it. To remove MOTW, navigate to C:\Users\<user>\AppData\Local\Apps\2.0\<obfuscated\directories>.
Find the folder with only one .exe file in it.
Right click on the .exe file and click “Properties”.
Under “General”, unblock the MOTW (Mark of the Web) by unchecking the line saying “This File Came From Another Computer And Might be Blocked”.