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Audit & Compliance

SupportLINK provides top-tier data protection and ensures regulatory compliance in IT solutions for medical clinics, adhering to the highest standards. Our commitment to privacy and compliance safeguards client data, enabling us to offer reliable and secure IT services in the healthcare sector.

Audit & Compliance: Ensuring Excellence in Medical IT Services

Comprehensive Compliance for Exceptional Service

At SupportLINK, we’re deeply committed to upholding the highest standards of data protection and regulatory compliance in our IT solutions for medical clinics. Proudly BC PIPA compliant, we ensure that our operations align perfectly with British Columbia’s stringent privacy laws.

Trusted Partnerships with Industry Leaders

Our collaboration extends to suppliers who share our dedication to excellence, each adhering to SOC2 Type 2 and/or HIPAA compliance. This synergy ensures that every aspect of our service meets the rigorous demands of healthcare IT.


SupportLINK’s Role in Compliance Assurance

SupportLINK aids BC physicians in fulfilling their BC PIPA obligations by:

  • Implementing the recommendations mentioned above.
  • Establishing physical safeguards like secure office layouts and equipment security.
  • Integrating technological safeguards, including advanced authentication, data encryption, secure internet access, and comprehensive risk management strategies.

Our commitment extends beyond mere compliance, aiming to set a benchmark in healthcare IT services.

Guided by Expert Recommendations

In line with recommendations from the Office of the Information & Privacy Commissioner for British Columbia, SupportLINK champions a proactive approach in implementing effective privacy management programs. Our strategies are in response to a thorough review of 30 BC medical clinics under section 36 of PIPA, focusing on key areas:

  • Adequate Funding & Resources: We advocate for sufficient investment in privacy management programs.
  • Designation of Privacy Officers: We encourage clinics to appoint individuals responsible for PIPA compliance.
  • Clear Reporting Structures: Establishing transparent internal protocols for managing privacy-related issues.
  • Information Inventory Management: Developing a detailed inventory of personal information handling.
  • Policy Development & Maintenance: Crafting and updating policies to meet PIPA obligations.
  • Mandatory Staff Training: Providing comprehensive training for all personnel handling personal information.
  • Privacy Policy Acknowledgement: Ensuring all related parties are well-versed in and agree to the privacy policies.
  • Breach Reporting Protocols: Setting up robust processes for reporting and responding to data breaches.
  • Contractual Privacy Expectations: Defining privacy protection expectations in all contracts and agreements.
  • Risk Management Processes: Creating procedures for identifying and mitigating privacy and security risks.
  • Annual Review Plans: Formulating plans for regular monitoring and assessment of privacy programs.
  • Data Collection Limitations: Advising on the minimization of personal data collection and secure online interactions.
  • Clear Notification on Data Collection: Ensuring transparency in the online collection of personal information.
  • Online Privacy Policies: Posting detailed online policies regarding data handling.
  • Safeguard Evaluations: Regularly reviewing and enhancing data protection measures.

The complete report by the OIPC is accessible here.