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About

Our History

SupportLINK has been a stalwart in optimizing the technological infrastructure of BC healthcare for over two decades.

We deliver Fractional CIO services, Managed IT services, Medical Clinic IT Support, IT business grants, and software for health care.

Our team consists of seasoned professionals with extensive experience in delivering proficient and specialized IT services for health care. Over the years, we have cultivated successful partnerships with most vendors in the sector. This allows us to troubleshoot problems quickly, translating into more efficient troubleshooting, minimum downtime, and more cost effective service to the client.

Our clients include Vancouver Coastal Health, the University of British Columbia, and many private sector clients.

1997
SupportLINK founded
Founded - 1997 by Jonas Abersbach.
Core Business
IT Support with a focus on medicine, Managed IT Services, Consulting.
Target Market
Medical clinics, life sciences, hospitals.
Product Positioning
Competent, specialised service in Vancouver, BC.
Typical Users
Medical practitioners, university and hospital departments.
Market Driver
Migration from charts to electronic medical records (EMR). Evolution of a business towards electronic, integrated software systems.
Client Base
From over 300+ clients.

Jonas Abersbach

CEO and Founder
24+ years of IT industry experience with medical clinics, Vancouver Coastal Health, UBC, the BC Cancer Research Centre, the Swiss national bank, and BC Hydro. UBC Computer Science graduate.

Jonathan Schachter

IT Consultant
23+ years of experience providing hands-on IT support to SME/SOHOs, UBC, Xerox Canada, and TSX Venture Exchange listed companies.

Lincon Nasser

Marketing Lead
Digital Marketing Expert with over 14 years of international experience, backed by an MBA. An Apple Specialist with more than 23 years in the field, and an expert in Network, Google, and Microsoft solutions. Renowned for integrating cutting-edge digital strategies and innovative tech solutions, he is skilled in driving brand growth and digital transformation across diverse industries.

Kevin Hong

Business Analyst
A highly skilled technical specialist who expertly manages service desk operations, ensuring efficient and effective resolution of technical issues.

Josh

Senior Systems Administrator
18+ years of Unix/Linux/Network Administration.

Monette

Project Manager
21+ years software consulting and development with Java and ServiceNow industry experience and certifications. Worked as a Software Engineer for NEC, Barclays and Accenture; Founder of a software consulting company in BC.

Edwin

Chief Technology Officer
23+ years of software development with Microsoft and Java technologies. Edwin has delivered software architecture and solutioning to SupportLINK for 10+ years.

Enkel

Business Management Consultant
15+ years of experience as a Technology Consultant with a proven track record of combining business acumen with strong technical knowledge to deliver digital transformation projects that provide long-term value for clients. Enkel has delivered projects for several SMEs and large organizations in the US and Canada such as, Brookfield Asset Management, CIBC, Cigna, and RBC.Professional and BCIT certifications..

Mark

Business Management Consultant
Entrepreneurial Senior Manager and Consultant in Medical Technology and Life Sciences. Over 25 years of global industry leadership and achievement. Extensive experience in start-ups and early-stage companies, both public and private. Expertise in operations, business development, sales & marketing, product development, and corporate strategy. Known for successfully launching products in multiple markets and building strategic partnerships. Result-driven with a 'hands-on' coaching approach. Educational background: Bachelor of Science and MBA from Western University.

Abegail

Bachelor of Science in Computer Science graduate. Dynamic professional with a robust background in technology and business management. Leading an international team of 10+ developers, IT consultants, and designers. Successfully oversaw projects from initiation to completion, spanning from website development, ServiceNow implementations, to IT consultations.

Michael

Business Management Consultant
Michael is an expert in Canadian government funding programs and R&D tax incentives with a specialization in the IT sector, having assisted hundreds of clients in accessing grants, subsidies and loans to finance experimental research, export market development and hiring initiatives over the past 20 years. Michael brings first-hand industry experience and deep technical knowledge from having worked with companies such as IBM, Huawei and Amazon.

Leo

Senior Full Stack Developer
Senior Full Stack Developer who is highly experienced in Microsoft technologies and modern web frameworks. Leo developed and maintains the MDocusend application for SupportLINK.