Service for Medicine
SupportLINK technicians are specialized in computer support for medical practitioners.
We have already installed, configured, and resolved problems with most of the software you have today, and we already know the vendors and support contacts for most, if not all your equipment. This means we can resolve problems effectively, with less down-time, for a lower cost.
Many of our clients are located in one of the following buildings.
- Fairmont Medical Building
- Broadway Centre
- Willow Annex
- Gordon & Leslie Diamond Health Care
If your clinic is located in one of the above buildings, then we are next-door, every day.
Organizations with one hundred or more employees benefit from hiring SupportLINK in an IT Management capacity. SupportLINK will review the organization's operations in terms of work-flow and existing technology, and discuss long-term goals with the stakeholders (maximize revenue, stabilize resources, expand market segment, keep status quo, etc.). We will then
- Allocate technician-hours for computer support each week
- Establish an IT budget to maintain on-going operations
- Escalate to a steering committee for review and approval of bigger decisions
Within the framework, SupportLINK will
- Support on-going operations: maintenance, upgrades, installations, troubleshooting, etc.
- Ensure data protection, security, and privacy standards are in place
- Propose and implement new technology and work-flow in line with the organization's long-term goals
- Ensure the building infrastructure is capable of sustaining current and future growth requirements in terms of space, weight-loading, electrical, and cooling.
- Work with architects and consulting firms on space expansion or renovation projects
Organizations retain SupportLINK on a consulting basis for projects such as
- New building construction
- Server room expansion or construction
- Implementation of new technology
- Review of technology vendor bids
- Request for proposals documents
- Assessment of new software or hardware
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